By checking the box to the right, I understand that I am agreeing to the following MTM return / exchange / repair policy and warranty terms below. Additionally I agree to the terms in F.A.Q. page:
MTM will accept returns or exchanges for a full refund minus shipping under the following conditions:
All MTM watches carry a three year warranty in accordance with the terms on this site F.A.Q. page and is valid for the original purchaser only. Repairs or opening of the watch case performed by anyone other than an authorised MTM Service Facility will void the warranty.
A request for a return or exchange must be made within 10 days from the date of the sales receipt, upon approval of your request you will be given a “Return Authorization” (RA) number which must be written on the outside of the return package. Once you have received the RA number, the package must arrive at our office within 10 days of your receipt of the return approval.
Returns without an authorization number from MTM will not be accepted.
All merchandise that is returned or exchanged must be received in new, original and unused condition, along with all original manufacturer boxes, manuals and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, scratched, sized or altered in anyway will be denied credit or exchange.
MTM reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Exchanges or return will receive full merchandise credit, less shipping charges, towards selection of another timepiece or refund.
If your shipping address is different from your billing address, or you are placing an international order, It will be necessary for us to contact you at the telephone number you have provided for more information. This will cause a delay in your order being shipped.
A signature of receipt is required upon delivery of your watch by UPS, DHL and FedEx. If you are unable to sign upon delivery, you must then pick up your watch at the shipping facility. If your watch is returned to us, you are responsable for the freight charges.
All refurbished watches are sold on an “as is” basis. All sales of refurbished watches, while carrying a full warranty, are final sales and are non-returnable for exchange, credit or refund.
Any future promotional emails, that may be sent to you, will be from MTM ONLY and will give you the option of being removed from our mailing list at any time.
Each order submitted constitutes an offer to purchase from MTM. All orders are subject to MTM review and are not binding on MTM until accepted. We may at our discretion refuse to accept your order. After we receive your online purchase order you will receive an automated email from MTM confirming receipt. Note that this email does not constitute acceptance of your order. Your order is only accepted by MTM if you receive a separate order acceptance email. A purchase and sale contract between us is created when we send you a finalized Sales Receipt or Invoice. Any authorized “hold” on your credit card or PayPal account will be released within 3-5 Business days from date of cancellation in the event your purchase order is not accepted