Q. Do you have any retail store locations where I can see your watches?
A. MTM Pro Ops watches are available througth exclusive online retailers.
You can see and purchase MTM Pro Ops watches at our headquarters in Los Angeles, California. Our showroom is located at 1225 South Grand Avenue in downtown Los Angeles. Our hours are 9:30 a.m. to 5:00 p.m. Monday thru Friday. Please call in advance ... 1-800-284-9487, or call locally ... 1-213-741-0808.
Q. Does
MTM Pro Ops have a GSA Contract?
A. Yes, MTM Pro Ops is a GSA Contractor. For more information,
call customer service at
1-800-284-9487.or by clicking the "Contact Us" button on the
Contact Us page.
Q. Do I have to pay sales tax?
A. In compliance with California
state law, MTM Pro Ops collects California state sales tax
of 9.25% on all orders billed to a California address or shipped within California. The sales tax is computed
on the total order amount of products only. Shipping and handling charges
and any additional service charges are not computed with the sales tax.
We do not collect sales tax unless your order is billed to a California address or delivered to an address
within the state of California.
Q. What is the
shipping cost. and How long does it take to receive an order?
Standard
Rates
(2 to 5 business days -depending on where you live)
Shipping within the United States is $15.95 for the first item.
Each additional item is $7.98
Shipping to Alaska, Hawaii, Puerto Rico, Canada is $30.00
3rd Business Day
Shipping within the United States only is $25.00 for the first item.
Each additional item is $12.50
this service is not available to Alaska, Hawaii, Puerto Rico and Canada.
2nd Business Day
Shipping within the United States is $35.00 for the first item.
Each additional item is $17.50
Shipping to Alaska, Hawaii, Puerto Rico, Canada is $45.00
Next Business Day
For a.m. delivery call customer service.
Shipping within the United States is $50.00 for the first item.
Each additional item is $25.00
Shipping to Alaska, Hawaii, Puerto Rico, Canada is $50.00
International Shipping Rate
Shipping for International
Orders is $75.00 for the first item.
Each additional item is $37.50
Orders placed after 2:00 p.m. will not be processed until the following business day (Holidays Excluded).
All orders placed after 5:00 p.m. Pacific Time on Fridays, or during the weekend, will not be processed until the following Monday.
Q.
What is your cancellation policy?
A. Customers who enter an order online and cancel
before the order is shipped will not be charged. If the order has been shipped
and the customer refuses delivery, we will refund the total amount of
the merchandise. The shipping charge will not be refunded.
Q.
What is your return / Exchange policy?
A. MTM Pro Ops will accept returns
or exchanges for full credit (minus shipping) under the following conditions:
A request for a return or exchange must be made within 10 days from the date of the sales receipt. Upon approval of your request you will be given a Return Authorization (RA) number which must be written on the outside of the return package. Once you have received the RA number, the package must arrive at our office within seven days of your receipt of the return approval. (An exception is a holiday gift order placed between November 1st and Christmas [Dec 25]. If you have a sales receipt for an order placed within that date range, you have until January 15th to request a return authorization.) Returns without an authorization number from MTM Pro Ops will not be accepted.
All merchandise that is returned or exchanged must be received in new,
original and unused condition, along with all original manufacturer boxes,
manuals and booklets with packaging and accessories intact. All returns
and exchanges are subject to inspection by our returns department. Any
watch that is worn, scratched, sized or altered in anyway will be denied
credit or exchange. Watch bands, bracelets and accessories are not returnable for exchange, refund and/or credit. MTM Pro Ops reserves the right to reject
any damaged or worn returns even if a return authorization number was
originally granted.
Exchanges
will receive full merchandise credit, less shipping charges, towards your
selection of another timepiece of equal or greater value.
When shipping
a return, it is advised to use safe packaging with a traceable courier
and to insure the package for the full value, as we are not responsible
for packages that we do not receive.
Please
allow 2 weeks for refunds to be processed and credited to your account.
Upon rare
occasions a timepiece may be defective and may be returned in exchange
for the same item.
Q.
What are your shipping requirements?
A. We Ship UPS and Fed Ex. UPS and Fed Ex do not deliver to P.O. Boxes or APO/FPO addresses. Submission of a shipping address to a P.O. Box address will be shipped by U.S. Mail. All orders shipped to APO/FPO addresses will be shipped by U.S. mail, and it should be understood that they are considered domestic U.S. addresses, not international. The United States should be designated as the ship to country, not the country of final destination…as an example ‘Iraq’. Shipping charges for APO/FPO will be the same as for domestic mail.UPS/Fed Ex shipments are delivered on business days only and not weekends or holidays. If you would like to request a Saturday delivery, please call customer service to place your order. Shipments outside of the United States (not military) will be shipped by Fed Ex International. MTM Pro Ops ships Monday through Friday only.
Q.
What
credit cards do you accept?
A. MTM Pro Ops accepts the
following credit card payments for online and phone orders: Visa, Master Card,
American Express and Discover Card.
Orders are authorized for payment when received and your order will not
be charged until it ships from our warehouse. Authorizations withold the dollar amount from your account, in order to ensure that these
funds are available when the order ships.
Please make sure that your billing information submitted to MTM Pro Ops corresponds to the address where your credit card statements are
received. This address should also be the same address that your credit
card company has on file. If you are not sure of your correct billing
address, please contact your credit card company for details. Inacurate billing
and identity information submitted to MTM Pro Ops will delay the shipment of your order.
Q.
Can I have different billing and shipping addresses?
A. MTM Pro Ops recommends
that billing and shipping addresses are identical whenever possible. Every
address and phone number submitted to MTM Pro Ops will be verified.
We offer the option of shipping to different shipping and billing addresses,
however, you must first contact customer service
at
1800-284-9487
to place an order
if your shipping address is different from your billing address.
For International orders, MTM Pro Ops does not
offer this option. Your shipping and credit card billing address must
be the same.
Please
comply with our ordering policy,
so
that there is no delay in processing your order.
Q.
Can I pay by check?
A. Payments by money order, cashier's check, or certified
bank check cannot be processed online and must be placed over the phone
or email. Please call 1-800-284-9487 to place an order by check payment.
Q.
Do you accept international orders?
A. MTM does ship internationally. However, please click on the "DISTRIBUTORS" button on this site to see if there is a distributor in your country. If you have a distributor in your area, you must place your order with them. If your order is placed with us, we will pass your order along to the distributor in your country and there will be an unnecessary delay in your order being processed.
MTM Pro Ops is
pleased to accept orders from outside the United States; however we will
need to verify the transaction with the issuing bank. once the order is
placed you will be contacted via email and ask to provide the name of
the bank that issued your credit card, their location, and their phone
number.
For security purposes our company’s policy requires proof of identity
for all international orders. We will also require that you send a fax
copy or email of your photo ID or Passport and also a copy of the credit
card, front and back. This information is kept strictly confidential by
MTM Pro Ops.
Once we have received the information, we will verify your billing
information with your bank. After receiving approval, we will email you
the shipping date and tracking number for your order.
All international orders placed online with a credit card must
have the same billing and shipping address.
We do accept wire transfers as payment. Please contact us via email or
phone to place an order paid for by wire transfer. You will then be supplied with
the proper instructions once we receive and confirm your order.
We ship all international orders via Fedex.
Our shipping charge is for the shipping & handling only and does not cover any taxes or duties imposed. Please be aware that all taxes and duties are your responsibility and must be paid by you to your local customs office upon the arrival of your timepiece. All international customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the watches they are ordering can be legally imported into their respective country.If a shipment is returned to MTM for failure to pay customs or rejection by customs, the customer will be credited for the amount of their watch order less the shipping charges incurred by MTM. The charge for shipping and handling will not be credited. This includes both shipping from MTM and return shipping charges to MTM where applicable. Unpaid duties and taxes, if incurred by MTM, will be charged to the customer's credit card. We ask that you comply with these requirements and agree by return email so that we can quickly ship your order.
Any missing information will prohibit or delay the delivery of your order. If you have any questions or concerns regarding this refund policy, please contact our customer service department at: 1-213-765-0765 (U.S. Pacific Daylight Time 9:00 a.m.-5:30p.m. Mon.-Fri.)
Q.
Can I purchase Pro Ops watches at any retail stores?
A. Special Ops Watches are available online in the U.S.A. through www.specialopswatch.com
and several select military and tactical websites.
Q.
How do I know my personal information is secure and private?
A. MTM Pro Ops is
committed to protecting the privacy of your personal information. To protect
the information you send from your computer to MTM Pro Ops’s
e-commerce system, including your credit card number, name, and address,
all information is encrypted using Secure Sockets Layer (SSL) software.
Internally, we use encryption and web security technologies to protect
the privacy of your personal data. Only parties responsible for processing
your order have access to your credit card and bank information. At MTM Pro Ops the privacy of your personal and financial information is
very important to us. This information is solely used for processing and
filling your order and under no circumstances is the information shared
with any outside agencies or unauthorized employees. Nor is it ever sold
or used for the purpose of spam. We are in the business of selling watches,
not names or personal information. We will never, ever, give your name,
email address, or personal information to anyone.
Q.
How can I contact you?
A. Either by phone at 1-800-284-9487
or 213-741-0808 or by clicking the "Contact Us" button on the
Contact Us page.
This will connect you to an MTM Pro Ops customer service agent who will attempt to promptly answer your questions. MTM Pro Ops may also keep your comments on file to help improve the site. You may also send us your comments
about the shopping experience in general,
as we always appreciate feedback.
Q.
What is your warranty and repairs policy?
A. MTM Pro Ops provides a non transferable Limited Three Year Warranty for the original purchaser only.
The warranty
starts on the date of purchase and covers all defects in materials and
workmanship. It does not apply to normal wear and tear or to abuse and
excludes the crystal (glass), case, strap or bracelet. In the event of a defect or malfunction
within the warranty period, your watch will be repaired and returned to
you. A $20 check or money order must be sent with the watch to cover the
cost of return handling and shipping. (This is not a repair charge.)
When shipping
a repair, it is advisable that you use safe packaging and a traceable
courier and insure the package for the full value, as we are not responsible
for packages that we do not receive. |
